A. Mandatory Practices Process Management, Setting Standards, Preparing Protocols

ItemBefore OpeningAfter Opening
1Is there an authorized staff member within the hotel to carry out adaptation and verifications of contamination prevention measures and hygiene standards? Preparation of appointment letter and job descriptionAssigned staff to create verifications and records
2Have protocols related to procedures covering hygiene practices affecting all departments and units within the hotel been prepared? Preparation of POSI Procedure and a "Action Plan" specifically for Covid-19Implementation of the action plan and keeping related documents updated by following agendas and circulars
3Have periodic monitoring forms and checklists been prepared to support all procedures and protocols? Reviewing cleaning and disinfection plans, creating control checklists for actions taken specifically for Covid-19Keeping control checklists updated by following agendas and circulars
4Is the created record system used effectively in the operation? Monitoring whether the created checklists are kept or not
5Are records subjected to verification at certain periods? Conducting internal controls to verify records and obtaining 3rd Party Audits
6Are necessary actions taken based on verifications performed? Preparation of Corrective and Preventive Action ProceduresInitiation and follow-up of CAPA (Corrective and Preventive Actions)
7Has a social distancing plan been prepared? Preparation of a facility-specific "Physical Distance Plan"Ensuring controls that physical distancing plan is followed
8Have arrangements been made indicating social distancing by marking places at entrances of all units in the facility considering possible crowding? Arrangements to protect physical distance with floor markings, barriers, directions, etc.Ensuring that warnings and directions are in place, visible, and not worn out
9Are social distancing rules applied by considering people staying in the same room (family etc.) as a group? Arranging common areas so family members can be togetherInforming field staff about related arrangements in meetings and ensuring control of implementation
10Is there Ministry of Health approved alcohol-based hand antiseptic or disinfectant within the operation? Checking Biocidal product license / MSDS of products to be used in the facilityEnsuring no issues in stock amounts and purchases of hand antiseptics or disinfectants
11Is alcohol-based hand antiseptic or disinfectant available in common use areas? Identifying necessary areas and placing dispensersCompleting missing dispensers/needed dispensers by conducting field controls
12Are periodic basic trainings planned for employees on the plans and protocols to be applied in the operation? Preparing training plans including pandemic, hand hygiene, physical distancing, use of protective equipment, and operation/department-specific applications and proceduresArranging training rooms according to physical distancing or providing trainings via online platforms
13Are trainings conducted for employees according to the planned operation plan? Tracking trainings and keeping records of conducted trainings
14Have necessary arrangements been made for hotel department manager meetings and employee training programs to be conducted via teleconference and remote training (e-training) methods? Providing infrastructure and use of online training and meeting platformsTracking trainings and keeping records of conducted meetings and trainings
15Are trainings given regarding the use of hygienic materials and protective equipment? Preparing training contentsTracking trainings and keeping records of conducted trainings
16Have printable wall charts related to Covid-19 and hygiene practices been prepared and posted in personnel and general areas? Preparing or using ready-made information and awareness posters about Covid-19 and hygiene practices in relevant areas
https://covid19bilgi.saglik.gov.tr/tr/afis
Monitoring and updating posters
17Have translations of prepared wall charts been made in at least 3 languages? Preparing posters in Turkish / English / Russian and/or German considering the most used languages in the operationMonitoring and updating posters
18Has a reopening protocol been prepared for closed hotels? Preparing opening plans with participation of relevant unitsInforming relevant departments and following up on implementation of opening protocols
19Are protective clothing and equipment, and masks available at the facility entrance upon request? Determining and procuring needs for protective equipment (mask, gloves, etc.)Keeping protective equipment available on site and properly stored
20Are guests provided with written information at reception about Covid-19 hygiene measures and rules they must follow? Preparing hand brochures, manifestos, website contentsProviding information in relevant areas and ensuring control
21Do managers responsible for units regularly record cleaning practices? Preparing cleaning and disinfection plan checklistsMonitoring/control of whether created checklists are kept
22Is preventive maintenance and repair of all installations and equipment (energy, heating, ventilation, air conditioning equipment, dishwashers, washing machines, refrigerators, elevators, etc.) in the tourism accommodation business performed periodically by authorized service or trained experts according to a plan? Creating periodic maintenance plans for all relevant infrastructure and equipmentObtaining and storing service completion forms or service records after received services
23Are ventilation filters regularly changed? Including in annual maintenance plans (person responsible for air conditioning must have professional competency certificate)Obtaining and regularly storing service completion forms
24Is natural ventilation performed in premises when necessary? Ensuring infrastructure is suitable for natural ventilation and informing responsible personnel to ventilate relevant areas at intervalsInforming field personnel about related arrangements and ensuring control of implementation
25Are body temperature measurements at employee entry and exit done with thermal sensors and biometric face recognition simultaneously recorded and tracked? Are body temperature checks for visitors done with thermal cameras or contactless thermal sensors and recorded with face images?Determining fever measurement method, defining related records, ensuring controls that fever measurements are performed
26Are recorded body temperature measurements subjected to verification? Defining verification method for fever measurement recordsEnsuring control of fever measurement records
27Are actions defined for cases where detected temperature is outside accepted range based on verification of body temperature records? Defining actions/methods to be applied in case of a case in the "Covid-19 Action Plan", preparing commitments that guests and staff will behave appropriately according to instructionsGuests and staff signing commitments to comply with protocols applied within the operation
28Are periodic evaluation meetings held with department managers responsible for Purchasing, Receiving, Storage, Kitchen, and Food production and presentation regarding Food Safety and Hygiene measures and processes? Creating Food Safety Team meeting system and plansKeeping records of conducted meetings
29Do employees have Ministry of National Education (MEB) approved Hygiene Training Certificates? Requiring Hygiene Training Certificate for new hires, planning trainings for employees without certificateProviding training for employees without certificate and keeping records of conducted trainings
30Have internal shops and stores adapted to necessary hygiene rules? Preparing commitments for tenants/shops to comply with the operation's Covid-19 Action Plans and to implement necessary measures themselves, and providing informationTracking trainings and keeping records of conducted trainings

B. Guest Entry to the Hotel

ItemBefore OpeningAfter Opening
1Has a protocol been prepared informing guests about hotel entry procedures, social distancing, and whether their luggage and/or belongings will be carried by themselves or bellboy considering contamination risk? Preparing written/visual materials to inform guests at entry about hotel internal rules and Covid-19 global pandemic related applicationsKeeping related documents updated
2Are relevant department personnel informed about all actions to be taken during hotel entry procedures? Providing training to personnel on the subjectKeeping records of conducted trainings
3Are alcohol-based hand antiseptics/disinfectants, protective equipment, etc. available in the reception area for guest use? Identifying necessary areas and placing dispensersCompleting missing dispensers/needed dispensers by conducting field controls
4Are contactless POS devices, online payment, etc. methods preferred instead of cash payments as much as possible? Working on applicability of contactless/online payment methodsEnsuring field control
5Are equipment such as room cards or keys, towel cards, pens, reception bells disinfected and properly stored if reused? Defining method and providing training to personnelRecording performed disinfection processes

C. Measures and Practices for Personnel

ItemBefore OpeningAfter Opening
1Is regular and sufficient supply of protective equipment for personnel ensured? Determining and procuring needs for protective equipment (mask, gloves, etc.)Keeping protective equipment available on site and properly stored
2Are necessary notifications made to personnel regarding use of protective equipment? Planning training for personnel on use of protective equipment (mask, gloves, etc.)Tracking trainings and keeping records of conducted trainings
3Are training, motivation, and psychological support records related to processes kept in personal files of responsible personnel? Preparing training plans including motivation and psychological support activities for employeesTracking trainings and keeping records of conducted trainings
4Are measures in place to maintain social distancing in personnel rest and social areas? Preparing "Physical Distance Plan" specific to personnel areas and making necessary markingsEnsuring controls that physical distancing plan is followed
5Are alcohol-based hand antiseptics/disinfectants etc. available in personnel rest and social areas? Identifying necessary areas and placing dispensersCompleting missing dispensers/needed dispensers by conducting field controls
6Are health checks performed during personnel recruitment? Requesting complete health reports during hiringChecking completeness of health reports in personnel files

D. Arrangements in General Areas

a) Bedrooms

ItemBefore OpeningAfter Opening
1Are water heaters, TV and air conditioner remote controls disinfected after each guest leaves the room? Preparing cleaning and disinfection plans and control checklists for actions taken specifically for Covid-19, providing training to relevant personnel about applicationKeeping records of conducted trainings
2Has arrangement been made to use single-use items (shampoo, soap, shower cap, glass, plate, cutlery, etc.) in rooms? Determining needs and procuring single-use items (shampoo, soap, shower cap, glass, plate, cutlery, etc.)Keeping single-use items available in relevant areas and properly stored

b) Kitchens

ItemBefore OpeningAfter Opening
1Do kitchens have a cleaning protocol prepared by hotel management? Reviewing cleaning and disinfection plans and preparing cleaning protocols specifically for Covid-19Monitoring the currency of created documents
2Are applications performed according to the kitchen cleaning protocol recorded? Monitoring whether created checklists/records are kept
3Are records taken according to the kitchen cleaning protocol verified? Conducting internal controls and obtaining 3rd Party Audits
4Are necessary actions taken based on cleaning verification activities? Initiation and follow-up of CAPA (Corrective and Preventive Actions)
5Are food safety requirements defined according to food input acceptance, preparation, processing, and service-presentation process steps? Completing necessary documents regarding food safety applicationsMonitoring the currency of created documents
6Are monitoring activities defined under food safety recorded? Creating checklists/records for monitoring activitiesMonitoring whether created checklists/records for monitoring activities are kept
7Are monitoring activities under food safety verified by competent personnel? Reviewing the need for Mandatory Personnel (MP) and food engineer employment and providing required recruitmentsViewing and tracking verification records
8Are necessary actions taken based on food safety verification activities? Preparing Corrective and Preventive Action ProceduresInitiation and follow-up of CAPA
9Are all foods in kitchens stored cleanly, with food-appropriate equipment, and covered? Providing infrastructure and physical conditions of storage areas to prevent contaminationConducting field controls related to application
10Is the layout of existing storage areas in kitchens arranged considering product groups and risks? Making appropriate layout plans considering cross-contamination risks in storage areasConducting field controls related to application
11Are temperature and humidity measurements performed and recorded in existing storage areas in kitchens when necessary? Identifying needed areas for temperature and humidity measurement, procuring devices, and performing calibrationsRecording daily temperature and humidity measurements